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Fuller’s Managed Pub – Paddington Station, London

A Real English Pub

The Mad Bishop & Bear is one of Fuller’s managed sites from its 400 strong estate. Situated on the first floor at Paddington Station, it is a spacious site with traditional mahogany fittings, ornate décor, an extra-long bar and eight real ales on tap – this is a real English pub and not just a glorified station lounge!

The pub has been recognised for its superb standards with several recent awards including West London CAMRA Pub of the Year 2015/16 and its General Manager, Helen Wilson, was recently named Fuller’s Master Cellarman of the Year. This award recognises exceptional cellar standards and outstanding beer-keeping. To earn the honour, pubs must score 90% or more in four consecutive assessments, with marks easily lost for even the slightest smear on a pint glass!

Paddington is one of the busiest railway stations in the UK with around 20 million commuters passing through annually.

About The Mad Bishop & Bear



• 800 – 1,000 customers daily

• 8 real ales on tap

• Traditional British menu

• 20m bar

• 150 people seating

The Crystaltech Solution

The problem of hard water in London had been causing residue on cleaned glasses at The Mad Bishop & Bear. To resolve this results issue, Crystaltech installed a Reverse Osmosis system, which uses pure water, combined with the right level of chemicals. Each site is different and therefore, Crystaltech take a results based approach to ensure each customer is happy and glasses are left sparkling!

“Our glasses come out of the glass washer, spotlessly clean every time, removing the need to polish them before they go behind the bar. I can’t recommend using Crystaltech, highly enough.”

The RO solution, can reduce the amount of chemicals required by as much as 70%, and lower wash temperatures, making glass washers much more energy efficient.

Benefits of using Crystaltech



• 24/7 call-out service

• High first time fix rate

• Fast response time

• Results based approach

• Installation and servicing of all models

• Over 50 qualified engineers nationwide

• 40,000 parts stocked

• Increased energy efficiency

• On-site bacteria test

“Crystaltech has transformed the way we clean our glassware and the 24/7 support service they provide is crucial when you are running a busy pub.

At peak times we will expect to serve around 1,000 customers daily, getting through an average of over 2,000 glasses and we rely on the glasswasher to deliver spotlessly clean glasses every time.”

Helen Wilson, General Manager – Fuller’s Master Cellarman of the Year

“We have been working with Derek from Crystaltech for over 35 years and in that time he has helped us to achieve award-winning clean glass results across the Fuller’s estate.”

Emma Watts, Trade Quality Manager – Fuller’s.